Dewaslot Responsible Gaming — Guide & Control Tools for Malaysian Members

Responsible gaming is not just a tagline at Dewaslot — it is a core value embedded in the way we design our platform, train our staff, and manage every aspect of our operations. We understand that among our hundreds of thousands of members, a small number may need support in managing their playing habits — and our responsibility goes beyond simply providing tools; it is to ensure those tools are easy to access and genuinely effective.

Since Dewaslot launched in 2018, our responsible gaming programme has continuously evolved based on member feedback and advances in global iGaming industry best practices. Today, our system combines member-controlled tools, automated monitoring by our team, and human support channels available whenever they are needed.

Dewaslot adopts responsible gaming principles established by internationally recognised bodies in the iGaming industry. This includes providing clear information about gambling risks, making self-control tools easily accessible, and training customer support staff to identify and assist members who may need additional support.

Every new Dewaslot member is presented with responsible gaming information during the registration process. Self-control tools are accessible directly from the account panel without needing to contact customer support — we designed this process to be simple and immediate, not complicated and time-consuming. Because when someone needs help, every minute matters.

Playing at Dewaslot should be an enjoyable and entertaining experience. Below are practical guidelines we recommend to all members to keep your time on the platform consistently positive:

• Set a budget before you play. Decide in advance how much you are comfortable spending on entertainment that day — just as you would set a budget for dinner or a movie — and stick to that figure. Dewaslot's minimum deposit is RM 10, allowing you to play at a comfortable level without any pressure.
• Treat the money you spend as the cost of entertainment. Start every session with the mindset that the money you deposit is the cost of entertainment — not an investment you expect a return on. Winnings are a bonus, not a guarantee.
• Don't chase your losses. If you have reached the loss limit you set for the day, stop playing. Trying to "chase" your losses with bigger bets is one of the most dangerous habits in gambling and almost always leads to even greater losses.
• Play in good spirits. Do not play when you are in an unstable emotional state — whether you are angry, sad, stressed, or under the influence of alcohol. Decisions made in an emotional state are rarely sound ones.
• Take regular breaks. Taking a short break every 30 to 45 minutes helps you maintain a clear perspective on how much time and money you have put into a session.
• Balance it with other activities. Make sure online gambling is just one of many leisure activities in your life — not the only one. Keep a healthy balance with social activities, sports, or other hobbies.
• Never borrow money to gamble. Regardless of the circumstances, there is no reasonable justification for borrowing money — whether from family, friends, or any lending institution — to use for betting.

Recognising the early signs of a gambling problem is important so you can take action before things get worse. Go through the list below and ask yourself honestly whether any of these situations apply to you:

Dewaslot provides a range of self-control tools designed to give you full control over your gaming experience. All tools are accessible directly from your account panel — quick, straightforward, and effective immediately (or within the set period for certain limits).

Setting a playing limit on Dewaslot is straightforward and can be done in under two minutes. Here's a step-by-step guide:

Self-exclusion is a more serious measure than a standard temporary break. It is an option for members who feel they need a longer and firmer separation from the Dewaslot platform in order to protect themselves.

When you activate self-exclusion on Dewaslot, the following will take effect immediately:

• Your account will be fully restricted — you will not be able to log in, deposit, or play.
• All marketing communications, bonus offers, and promotional notices will be stopped immediately
• Any remaining balance in your account will be processed for withdrawal to your registered payment method within seven (7) business days.
• Any attempt to register a new account using the same details will be detected and blocked by our system.
• Your self-exclusion data is shared with a shared protection system to prevent you from registering on affiliated platforms (where applicable)

Self-exclusion period options at Dewaslot:

• 1 month
• 3 months
• 6 months
• 1 year
• 3 years
• 5 Years
• Permanent (cannot be reversed)

Dewaslot takes our legal and moral obligation seriously to ensure this platform is not accessible to individuals under 18 years of age. This is not merely a regulatory requirement — it is a social responsibility we uphold with full awareness.

Steps we have put in place to prevent underage access:

• Age verification at registration: All new members are required to confirm that they are 18 years of age or older. Date of birth verification is carried out during the registration process.
• KYC verification for first withdrawal: Before a first withdrawal is approved, members are required to submit an identity verification document (Malaysian MyKad or passport) confirming their age.
• Usage pattern monitoring: Our system monitors usage patterns that may indicate an account is being accessed by a minor and flags it for manual review.
• Immediate account closure: Any account confirmed or suspected to be held by a minor will be closed immediately and without further notice.

If you have children at home and are concerned they may access online gambling platforms, we recommend using parental control software on shared devices. You can also enable password protection on your web browser to prevent unauthorised access to your account.

If you or someone you care about needs help with a gambling problem, support is available. Acknowledging that you need help is an act of courage and the single most important first step.

Contact Dewaslot for Immediate Support:

The Dewaslot support team is available 24 hours a day, 7 days a week via live chat within the platform. Our agents receive dedicated training on how to assist members who need responsible gaming support — you will not be judged, and you will not be pressured to keep playing.

We also encourage members who need professional support to reach out to the following resources operating in Malaysia:

• Ministry of Health Malaysia (KKM) Helpline: 1-800-88-8694 — A mental health and counselling line operating 24 hours a day.
• MIASA (Mental Illness Awareness & Support Association): A local association providing mental health support, including addiction-related issues.
• Public Hospital or Psychiatric Clinic: Consult your family doctor or nearest government clinic for a referral to a psychiatrist for gambling addiction assessment and treatment.

Remember — seeking help is a sign of strength, not weakness. Many people who have faced gambling problems have made full recoveries with the right support. You don't have to go through this alone.